Refund policy


Return & Refund Policy

Shop Avenix

At Shop Avenix, we strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns

We offer a 5-day return policy, which means you have 5 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods

  • Personal care items

  • Customized or made-to-order products

  • Items marked as final sale

Return Process

To initiate a return:

  1. Email us at avenixmall@gmail.com

  2. Provide your order number and reason for return

  3. Our team will guide you through the return process

Please do not send items back without contacting us first.

Refunds

Once we receive and inspect your returned item:

  • We will notify you regarding the approval or rejection of your refund

  • If approved, your refund will be processed to your original payment method within 5–7 business days

Shipping Costs

  • Original shipping charges are non-refundable

  • Customers are responsible for return shipping costs unless the item received was damaged or incorrect

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.

Exchanges

We only replace items if they are defective or damaged. For exchanges, please contact us via email.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:
📧 avenixmall@gmail.com